Customer Relations C.A.S

Cheryl Galipeau, Director

The Customer Relations Certificate prepares students to give customers what they expect and increase competitive advantage by creating a service culture, building and maintaining relationships, and developing customer service management systems. Core topics include verbal/nonverbal communication, navigating challenges, resolving conflict, and listening; managing interpersonal relationships and building teams; public relations, reputation management and trust in organizations to improve internal and external customer relationships. Emphasis in business, computers, communications, and exceptional service skills add to a student’s value as a customer relations professional. Customer Relations can be earned independently or combined with second-year curriculum toward an Associate of Applied Science degree in Administrative Management.

This certificate is offered fully online. Note: Second year A.A.S. curriculum is not available fully online. Graduates are prepared for work as customer service representatives and managers in a variety of industries.

Student Outcomes:

Upon completion of the program, students will:

  • Formulate service policies for excellent customer service management
  • Apply service-level decisions to develop staff, enhance customer loyalty, and deal with challenges and conflicts while serving both internal and external customers
  • Demonstrate the workplace skills of effective communication (oral, written, nonverbal), problem-solving, managing interpersonal relationships and collaborating with teams, thinking critically, and leadership
  • Ethically use research and the tools of technology to create and organize business documents efficiently, accurately, and artfully designed
  • Understand, appreciate, and recognize opportunities of diverse populations and cultures

Related Job Titles:

  • Customer Service Representative
  • Customer Care
  • Call Centers
  • Client Relations
  • Client Services
  • Guest Services
  • Information Clerk
  • Receptionist

Certificate of Applied Science - Customer Relations

Missoula College

Degree Specific Credits: 33

Required Cumulative GPA: 2.0

Catalog Year: 2017-2018

Note: The Certificate of Applied Science in Customer Relations is available online. See Program Director for scope and sequence advising.


Summary

CAS Customer Relations Course Requirements24
Math Requirements3
Writing Requirements3
Computer Science Requirements3
Total Hours33

CAS Customer Relations Course Requirements

Rule: All courses required

AMGT 145Records Management2
BGEN 105SIntroduction to Business3
BGEN 235Business Law3
BMGT 245Customer Service Management4
CAPP 120Introduction to Computers3
CAPP 154MS Word3
COMX 115SIntroduction to Interpersonal Communications3
COMX 250Intro to Public Relations3
Total Hours24

Minimum Required Grade: C-


Math Requirements

Rule: Pick 1 of the 2 courses below

Note: See Program Director for prerequisites, placement and advising.

M 105Contemporary Mathematics3
or M 115 Probability and Linear Mathematics
Total Hours3

Minimum Required Grade: C-


Writing Requirements

Rule: Pick 1 of the 2 courses below

Note: See Program Director for prerequisites, placement and advising.

WRIT 101College Writing I3
or WRIT 121 Intro to Technical Writing
Total Hours3

Minimum Required Grade: C-


Computer Science Requirements

Rule: Pick 1 of the 2 courses below

Note: See Program Director for prerequisites, placement and advising.

CAPP 156MS Excel3
or CSCI 172 Intro to Computer Modeling

Minimum Required Grade: C-